Phone agents that know your loads
We design, build and run AI voice agents for transportation companies. They answer and make calls for your operation, look up live data, and hand off to your team when a person is needed.
The calls that eat
your team's day.
Most calls into a transportation business are the same handful of questions. A voice agent answers them instantly, so your people can focus on the calls that need judgment.
"Where's my truck?"
Customers get live load status and ETAs, any time of day, without waiting on hold.
After-hours dispatch
Drivers reach an agent that knows their trip, solves the simple issues and escalates the rest.
Appointment scheduling
Book, confirm and reschedule pickup and delivery appointments with shippers and receivers.
Carrier check calls
Call carriers and drivers for location and ETA updates, and log the answers back to your TMS.
Invoice follow-up
Friendly reminders on open invoices, with the details on hand and a payment link sent by text.
Front desk and routing
Answer the main line, understand what the caller needs and route them to the right person.
Built around your operation,
not a script template.
Every agent is designed with your team, connected to your systems, and tuned on real calls after launch.
Discover
We listen to how calls are handled today and pick the ones worth automating first.
Design
We write the conversation, the rules, the hand-off points and the voice your callers will hear.
Connect
We connect the agent to your TMS, phone system and Nodal49 apps so it answers with real data.
Launch and tune
We go live, review transcripts and keep improving the agent as your business changes.
Sounds natural.
Works with real data.
Each agent can be configured with the capabilities your calls need.
Natural conversation
Callers speak normally. The agent understands load numbers, addresses and dates, and handles interruptions.
Live data lookups
Look up loads, trips, appointments and invoices during the call, and write updates back.
Warm hand-off
Transfer to the right person with a summary of the call, so callers never repeat themselves.
Transcripts and summaries
Every call is logged with a transcript, a short summary and the actions taken.
Follow-up by text or email
Send confirmations, tracking links and payment links after the call.
Guardrails
Clear rules on what the agent can say and do, and when it must hand over to a person.
Even smarter
with the rest of the suite.
Voice agents work with any system that has an API. If you already run Nodal49 products, they can use that data from day one.
Questions, answered.
Will callers know they're talking to an AI?
We recommend the agent introduces itself as an automated assistant. Callers can always ask to speak to a person.
Can callers still reach a person?
Yes. You decide when the agent transfers a call, and it passes along a summary so your team can pick up where it left off.
Which systems can the agent connect to?
Any system with an API, including your TMS and other Nodal49 products. We'll review your setup during discovery.
How long does it take to launch?
It depends on the calls you want to automate and the systems involved. We'll give you a timeline after the discovery call.
Do we keep our phone numbers?
We'll work with your current phone setup. Talk to us about your numbers and call routing during discovery.
Answer every call. Even at 2 AM.
Tell us which calls take up your team's day, and we'll show you what an agent could handle.